During the most recent storm in late August, there was some confusion about what the electric utility takes care of and what the homeowner is responsible for regarding their service mast. We wanted to do a post to help inform homeowners regarding this subject. Hopefully, this will help save time in the future to know who to call if your mast gets damaged!
What is an Electrical Service Mast you may ask?
An electrical service mast, known alternatively as a masthead or service head, represents the key connection point between the residence’s electrical system and the power grid. It's the point where power lines, or service drops, connect to a home's electrical system. Utility companies own everything up to the service point. With overhead service, the point of connection is between the serving utility and the house wiring system; the service point is often on private property. Many homeowners are not aware that they actually own the mast. A licensed electrical contractor (LEC) should be called to repair the mast if the mast or customer-owned equipment is damaged. We recommend an internet search for certified electricians in your city and zip code. Once the equipment has been repaired, then call your electric utility to schedule a time for utility-owned repairs.