Frequently Asked Questions

Yes, during 2025-2027 Anoka Municipal Utility (AMU) lineman and contractors are installing new Advanced Metering Infrastructure (AMI) meters for all customers.  Visit our AMI webpage for more detailed information.

Yes, check out the details of our 24-hour pay service.

View an example bill (JPG) with descriptions! AMU billing reps would love to help you with this if you have questions. Please call 763-576-2750 and press option Number 3 to speak to a live person during 8 am to 4:30 pm. Monday through Friday!

Good question, there may be valid occasions that prevent on-time payments. To avoid late charges that are applied next day after due dates, please call the AMU Billing Representatives at 763-576-2750 option Number 3, to request a payment arrangement to temporarily extend your due date for a reasonable amount of time, or to arrange for interim payments before your next due date. Note: These arrangements must be made over the phone, or in person at Anoka City Hall at this time, thank you.

Some customers find it hard to pay their utility bills in the winter. The State of Minnesota set up the Cold Weather Rule to protect residential, heat-affected customers, who are unable to pay their utility bills, from disconnection of service between October 15 and April 15. The Cold Weather Rule does not forbid winter shut off. You would need to first fill out the Inability to Pay Application (PDF) or promptly call AMU at 763-576-2750 to apply for Cold Weather Rule protection and set up a payment plan.

To see if you qualify for a payment arrangement, please call AMU Utility billing at 763-576-2750 and select option #3 to speak to one of our billing representatives. You may also visit a representative in person at Anoka City Hall located at 2015 1st Ave. Anoka.

Use the Report a Tree/Branches on or near the Power-Lines Form to let us know!  Otherwise, feel free to call 763-576-2903 between the hours of 7 am and 3 pm Monday through Friday.

We will add your request to the tree trimming list, check out the situation and prioritize it appropriately, then trim or remove dead trees if necessary.

Note: There are tree-trimming crews that work throughout the city on a regular rotation and many of the requests will be completed during this time.  However, please contact us immediately if you are experiencing any loss of power or flickering.  If you do have any branches that you are concerned with on or by powerlines, feel free to contact us and we will check out the situation and prioritize appropriately and trim or remove any branches if necessary. 

State law requires you call the Gopher State One Call center at 651-454-0002 or 800-252-1166 or simply 811 before you begin digging. All utilities (electric, phone, cable TV, gas) will locate their facilities within 48 hours of your call to the center. This is a free service. They do require 48 hours notice.

Check out our "Call Before You Dig" section for more information.

Complete our Report a Street Light Out Form -or- call Anoka Municipal Utility (AMU) at 763-576-2903 between the hours of 7:30 am and 3 pm, Monday through Friday. Give us a street location and/or intersection and we will repair the light as soon as possible.

Check out "Ways to Save Energy" on our Energy Conservation Tips page! Make sure to scroll down to check out the DIY "Yardstick" home assessment at the bottom!

Find information on our Rebates page, you will then be directed to info and forms to print and send to AMU!  

The City of Anoka contracts with Republic Services to provide the recycling service. View a schedule and list of recyclable items (PDF) on Republic Services website.  See our Customer Service link for additional information.

It’s easy with our Clean Energy Program or call 763-576-2750, ext. 3 to speak to someone.

Clean Energy is a low-cost way to support renewable energy and the environment! The Minnesota Municipal Power Agency (MMPA) supplies electricity to eleven Minnesota municipal utilities, including Anoka. 17% of MMPA’s electricity supply comes from renewable sources such as wind, solar, bioenergy, and hydropower.

A new Clean Energy Program is available where residential customers can elect to have 50%, 75%, or 100% of their electricity from environmentally friendly, renewable sources.

Find some tips to follow  on our Tree Planting Guidelines page, along with small tree and shrub suggestions.

Here is a link to Anoka County’s Recycling and Disposal Directory  (you will be leaving the city’s website using this link). This directory is available to help you learn where to recycle, compost or dispose of materials from your household.

AMU stands for Anoka Municipal Utility. AMU provides electric utilities to the City of Anoka and portions of Champlin, Dayton, Coon Rapids and Ramsey. AMU also provides billing services to Anoka customers for a variety of other utilities such as water, sewer, storm sewer and recycling.

Located at Anoka City Hall our AMU Utility Billing Representatives hours are Monday through Friday, from 8 am to 4:30 pm.

The Municipal Utility Shop hours are Monday through Friday, from 7 am to 3 pm. (For power outage or any related power concerns ONLY).  Please contact AMU Utility Billing for any billing concerns at 763-576-2750, option #3.

Check out our Frequently Asked Questions (FAQs) about Solar Installation.

An electrical service mast, known alternatively as a masthead or service head, represents the key connection point between the residence’s electrical system and the power grid. It's the point where power lines, or service drops, connect to a home's electrical system.  Utility companies own everything up to the service point. With overhead service, the point of connection is between the serving utility and the house wiring system; the service point is often on private property. Many homeowners are not aware that they actually own the mast. A licensed electrical contractor (LEC) should be called to repair the mast if the mast or customer-owned equipment is damaged.  We recommend an internet search for certified electricians in your city and zip code. Once the equipment has been repaired, then call your electric utility to schedule a time for utility-owned repairs.